Current information about COVID-19 Current information about COVID-19
Current information about Covid-19
for a safe winter season 2020/2021

Our covid-19 safety measures

Your safety and health are always imortant to us - but this year especially, of course.

We are opening for the new season on 11 December 2020, which will no doubt be different – but safe, enjoyable and relaxing, because we have worked out a comprehensive measures concept and our resort offers plenty of space in any case.

Your health is the priority

Here are our COVID-19 safety measures for the ski resort

Whether it is in the ski shuttle bus, in the ski depots, at the tills, in the cable car area, in all lifts and cable cars, as well as all restaurants (the only exception is when seated), it is obligatory to wear a face mask.

Apart from the customary face masks, it is also possible according to current knowledge to wear multifunctional cloths, buffs, bandanas, ski masks and such like.

What is important is that the nose and mouth are completely covered.

A face covering is not required on the ski slopes in the ski resort. The safety distance rules of course apply throughout the resort.

They are ventilated as far as possible, e.g. through open windows.

There are disinfectant dispensers in all toilet facilities, in the till area, in all closed rooms as well as at the entrance and exit of all restaurants.

All staff are provided with multifunctional cloths and face masks, which they must of course wear all the time for customer contact. In closed rooms (e.g. ski schools), plexiglass screens are set up.

In cable cars and chairlifts, the same regulations apply as to all public transport: a face mask is mandatory and therefore the cable cars and chairlifts can be occupied as normal (e.g. eight people in a 8-seater and four people in a 4-seater cable car, four people on a 4-seater chairlift).

Guests are informed with the help of signs in the resort and updated information is always available on our homepage.

All ski lifts are regularly disinfected.

Employees at the cable cars, ski school and restaurants are regularly instructed about Covid-19 safety measures in accordance with uniform guidelines and regulations.

All restaurant and ski school employees are tested weekly. For other members of staff, there will be ongoing testing possibilities.

There is an employee responsible for Covid-19 who takes care of the planning and implementation of measures.

With the contact tracing app “STOP CORONA” by the Austrian Red Cross, you will help to combat the spread of Covid-19 – we recommend using this app.

Covid-19 safety measures for the ski school grossglockner/Heiligenblut

When entering public places, a minimum distance of one metre must be observed to persons who do not live in the same household and to other groups.
In the front office area of the ski school, suitable spatial dividers will be set up.

In case the minimum distance of one metre cannot be observed, e.g. for necessary help or after a fall, then a face covering must be worn.

A skiing course can be booked on arrival, but of course it is also possible to book the ski course in advance online. Please ask for information at the ski school of choice by telephone or e-mail.

To ensure the minimum distance, the group sizes are reduced to a maximum participant number of ten – nine children plus one ski instructor.

The gathering places are distributed as generously as possible. Courses and childminding are planned so that gatherings of large groups are avoided. In the absence of a minimum distance, face coverings are mandatory – even outdoors.

When using the cable cars, the corresponding regulations must be observed (e.g. mandatory wearing of a face covering).

The staff at the cable cars, ski school and restaurants are regularly instructed according to uniform guidelines and regulations about the Covid-19 safety measures at the ski resort.

On the ski school premises and at the restaurants, the teaching material, equipment and toys are disinfected and cleaned several times a day.

Children from toddler age are taught at Snowland – as it is difficult to maintain distance here, the ski instructors wear face masks.

Ski instructors and staff are regularly tested.

Childminding will be possible under special hygiene conditions. Staggered mealtimes will be set to avoid larger group gatherings. Further information is available at the ski school and on our website.

Covid-19 safety measures for the hotels & accommodation

  • One metre minimum distance for guests to persons from other visitor groups.
  • Face mask obligation for personnel and for guests when entering generally accessible areas in closed spaces – except at the table.
  • Maximum 6 persons per visitor group
  • No consumption of food and drinks right near the serving hatch
  • In closed rooms, the consumption of food and drinks is only permitted when seated.

 

Please ask for information also at your accommodation!

Covid-19 safety measures for gastronomy and aprés-Ski

  • Face mask obligation for personnel and for guests when entering generally accessible areas in closed spaces – except at the table.
  • One metre minimum distance for guests to persons from other visitor groups.
  • Maximum 6 persons per visitor group.
  • No consumption of food and drinks right near the serving hatch.
  • In closed rooms, the consumption of food and drinks is only permitted when seated.

There will be no après-ski in its customary form. Food and drinks may only be consumed when seated and not at stands. The background music will be reduced to room volume.

 

Important: This content was prepared according to the current state of knowledge and to the best of our knowledge and belief. Subject to changes. The federal ordinances are the legal basis. Information and documents regarding the measures were obtained from the Austrian Chamber of Commerce - professional association of cable cars.