Covid-19 Safety Measures

For the 2021/2022 Winter Season

As at Jan. 12, 2022

Hinterstoder: Höss gondola open daily from 8:30 to 16:30
Wurzeralm: cable car open Mon -Fri from 9:00 - 16:30, Sat & Sun from 08:30 to 16:30

More about opening hours 
→ Hinterstoder 
→ Wurzeralm

2G rule applies to cable cars (vaccinated or recovered passengers only). FFP2 face mask mandate when queuing and in all means of transport.  

To facilitate the use of the cable cars, we are required to verify your 2G status.  Tickets of customers with a valid 2G status will be activated for the respective period of validity provided that s/he consents to data storage.  Without this consent the ticket will only be activated for the respective day.

Since the sports facility is entered when skitouring, according to the current regulation, the 2G rule also applies to skitouring.

We are presently working on various concepts to enforce G controls, and they should work as follows:

At the ticket office
Visual control by the teller and the ticket will be manually activated for the period of validity.

At the ticket machine
There will be a “Covid Check” button.  You can activate the lift ticket by yourself (requirement: proof via QR code)

Self-service in advance (season ticket, depot card, online shop charging)
It is now possible to activated your lift ticket and verify your 2G status from home via  the  GreenPassCheck and head straight to ski slopes.

In order to verify your status, you have to consent to the storage of your status’ validity period.  Without this consent the ticket will only be activated for the respective day.  

As to group tours, the tour guide shall have a list detailing the G status of each participant available, the signed list  is then handed to the teller when picking up the tickets.  In case the legal requirements will change, the regulations will be adjusted accordingly.

You can pair proof of your 2G status (e.g., green pass) with QR code and  the prepaid lift ticket via GreenPassCheck* and activate your lift ticket. 

You may either scan your QR code or upload your certificate as PDF file via GreenPassCheck.

If you have a SunnyCard or a Snow&Fun season ticket you do not need to activate every single ski resort. Just select one of the areas and all linked   ski resorts will be automatically activated via the ticket number.

Lift tickets for children twelve and younger (no 2G proof necessary) have also to be activated. Scan QR code/upload PDF, click the button and confirm the age.

Season tickets for children from twelve to fifteen (with Ninja Pass or PCR test) need to be activated at the ticket window.

*Language button top right

Local health officers and police will ensure compliance with the measures.
Our staff is entitled at all times to check the G status and its verification.

Please keep proof of your G status available at all times during your stay at the ski resort for possible controls.

There is a transition period until Dec. 6, 2021, for persons who have received the first dose of the COVID-19 vaccine but not the second yet. Here, proof of 2G status needs vaccination certificate of the first vaccine dose and a valid PCR test (no older than 72 hours).

No. Science does not know yet the number of antibodies necessary to protect against a COVID-19 infection.

Persons who need the cable car for travelling to work or home or need the cable car for basic services. In such cases, the wearing of a FFP2 face mask is mandatory.

Children twelve and younger do not need proof of 2G status.

Children between twelve and fifteen need a Corona test pass (Ninja Pass for Austrian schoolchildren), also valid Saturdays and Sundays.

During school holidays children aged twelve to fifteen need the Holiday Ninja Pass.

The Holiday-Ninja-Pass is an exception to the 2G proof for not or not fully vaccinated young people of school age (from 12 to 15 years) from Austria and abroad.

The following applies here:

  • At least 3 tests, of which at least 2 are PCR tests, must be performed within 5 days. If a consistently valid test certificate with PCR and / or antigen test is available within these 5 days and is also carried along, this means equation with the 2G status, also for days 6 and 7 without further test certificates.
     
  • The period of validity is
    • 48 hours for antigen testing
    • 72 hours for PCR testing 
       
  • The start of the Holiday Ninja Pass does not have to coincide with the holiday week. Two 7-day cycles may be necessary for one vacation week.
     
  • Exception: If, in individual cases, proof of a PCR test cannot be presented due to an evaluation that was not carried out on time (longer than 24 hours) or a lack of availability, proof of an antigen test is permitted as an exception (if this can be made credible).
  •  

All further details and the exact information about the Holiday Ninja Pass can be found at:
Holiday-Ninja-Pass (sichere-gastfreundschaft.at)

Wearing of a FFP2 face mask is mandatory in:

  • all indoor spaces, station, boarding/deboarding areas as well as during the ski lift ride
    (Cabins, gondolas, drag lifts, conveyor belts and chair lifts)
  • when using the toilet.
  • in all outdoor locations where a minimum distance of 2 meters cannot be maintained
    (Except for people from the same household or close relatives and if the minimum distance to other people is only briefly undershot)

No, you do not need to wear a face mask on the slopes.

Children younger than six years do not need to wear a face mask.

Pregnant women may wear a mouth-nose covering instead of a FFP2 face mask.

Persons who are deaf or hard of hearing as well as their communication partners when communicating are exempted from the face mask mandate.

Persons who cannot wear masks due to health issues have to provide a medical certificate.

Face masks are mandatory for all guests!

Children younger than six years do not need to wear a face mask.

Children older than six years have to wear a face mask or a neck gaiter face cover. 

FFP2 face masks are mandatory for all persons older than fourteen years.

There is no capacity limit to cable cars and no mandatory distancing rules. However, we recommend keeping the minimum distance of two metres to non-household members to reduce the risk of infection

Information signs and loudspeaker announcements will provide information about the current Covid-19 safety measures.

Public restrooms can be found at the big carpark, at the bottom station of Höss gondola, at the mid-station of Höss-Express, at Kinderland, at Almlift T-bar and at the bottom station of Hösskogel chairlift. The toilets of Bärenhütte restaurant located at the mid-station are also open to the public.  

At Wurzeralm ski resort public toilets are at Arena Treff, at the top station and at the Bärenhütte restaurant.

Disinfectants are installed at the public toilets and other crucial spots at the ski resort.

All lifts (gondolas, cable car, chairlifts…) are aired during the ride the best possible. Please, do also take care of fresh air supply during the ride (open the window, open weather protection hood, etc.)!

3G rule at the workplace applies to our staff.

Every employee working directly with customers must either wear FFP2 face mask or be separated from the customer by special construction (e.g., sneeze guard).

The staff of Hinterstoder-Wurzeralm Bergbahnen AG are trained and instructed according to the standardised guidelines and regulations on COVID-19 safety measures

Yes, we do have a person in charge of Corona issues, who is responsible for the planning and the implementation of the measures.

The Contact Tracing APP STOPP CORONA by the Austrian Red Cross  helps to fight the spread of COVID-19 – we recommend using this app.

                                                                                                                     

Information for Season Ticket Holders:

We do not distinguish between vaccinated and unvaccinated customers and make the purchase of a SunnyCard season ticket possible for everyone due to our refund guarantee. Your vaccination status is irrelevant when purchasing a season ticket.

In case of 1G or 2G rule at all SunnyCard partner destinations in Upper Austria and Lower Austria, we grant every unvaccinated customer a refund guarantee when purchasing a several-day ticket or a SunnyCard season ticket.

For more information visit: Pandemic Refund Guarantee | skisport.com

In case borders close and travel restrictions are implemented and you cannot use your season ticket, you will receive a credit voucher of the purchase price less processing fee.

                                                                                                  FAQ – ON-MOUNTAIN RESTAURANTS

As at Dec. 20, 2021

In order to be allowed to enter restaurants, 2G proof is required.

The following applies:

  • There is an FFP2 mask requirement in all accessible, closed areas except at the seat.
  • In all outdoor areas where a minimum distance of 2 meters cannot be maintained
  • Children up to the age of 6 do not have to wear a mask.
  • From the age of 6 to the age of 14, children need close-fitting mouth and nose protection
  • From the age of 15, the FFP2 mask requirement applies.
  • Children up to the age of 12 do not need their own G-proof
  • School-age children and adolescents have access to the restaurant with the Ninja Pass
  • After completing the ninth year of school, young people, like adults, require a 2-G certificate.

 

 

IMPORTANT: All contents of this page have been compiled in the best of the editor's knowledge and belief. All contents and information may be subject to alterations. State regulations form the legal basis for operation. Information and material regarding protective measures have been provided by the Austrian Chamber of Commerce – Division Ropeways.