Abseits der Pisten am Grossglockner feinsten Pulverschnee genießen. | © Grossglockner Bergbahnen
Data Protection
Grossglockner Bergbahnen

Privacy Statement  

Of Grossglockner Bergbahnen Touristik GmbH

Grossglockner Bergbahnen Touristik GmbH
Hof 94, A-9844 Heiligenblut
Ph:. +43 4824 2288
Fax +43 4824 2288-28
E-mail: grossglockner@skisport.com
Web: www.gross-glockner.at

Register Nr. FN 195016 p
LG Klagenfurt
UID-Nr. ATU 49647501

Despite due diligence and care, no liability is assumed for any errors contained.

We process your personal data in the following data categories:

  • General Data (e.g. name, addresses, date of birth)
  • Contact Data (e.g. e-mail, phone number)
  • Company Data (e.g. contact person, company address, UID number, companies' register number)
  • Bank Data, Credit Card Data
  • Order Data
  • Contact inquiries and communication with clients
     

By submitting personal data to us you agree that we process these data for the following purposes:

  • Client Care
  • for own advertising purposes, such as consignment of offers, brochures or newsletters (hard copy or digital version) or information about events


The consent can be revoked at any time. In this case we stop processing your data for the purposes quoted above. If you want to revoke your consent, please contact:  Grossglockner Bergbahnen Touristik GmbH, Hof 94, A-9844 Heiligenblut, Email: grossglockner@skisport.com

We use the data so that we can fulfil a contract or complete actions that are necessary to conclude a contract:

1.  Cable Car Offers:

1.1. Skiticketshop – Online-purchase of Cable Car Lift Tickets

Companies Feratel and Slopestars collect their user data at Skiticketshop, where they are stored to prevent any ticket fraud. All personal data older than one season will be anonymised. In order to create tickets, we transfer your data to Skidata-System.

1.2.      Skidata – user data for purchase of lift tickets (online or at the ticket window)

When purchasing a season ticket you must provide address and current photo. We point out that after expiration of validity and the additional period of 1095 days the address and the photo are automatically deleted and the lift accesses are anonymised. Due to this additional period season card holders can renew their ticket without having to provide their address and photo the following years. Before the start of the new validity period the company will send a letter including an order form. The data of season ticket holders are exclusively used by the lifts of Grossglockner/Heiligenblut Ski Resort and are not passed on to any third parties. After expiration of validity, all order forms will be deleted and disposed of in an appropriate way.

1.3.     Group information

In order to be granted special concessions such as for bus groups, children or youth groups as well as for groups of pupils and training groups an attendance list including the dates of birth has to be submitted when purchasing the respective tickets. These lists will be  immediately deleted after the end of the season or disposed of in an appropriate way.

1.4.        Photocompare  - Information pursuant to § 24 DPA 2000

In order to prevent ticket fraud, we have to conduct access controls and take a reference photo of all ticket holders passing the turnstile for the first time. The lift crew compares all the photos taken by our camera when passing the turnstile with this reference photo.
After the validity of your ticket has expired, the reference photo is immediately deleted. All other photos are deleted not later than 30 minutes after passing the turnstile.

Please note that it is possible to acquire tickets whose configuration does not allow the taking of photos when passing the turnstiles, but you have to be prepared to be subject to spot checks by our lift crew.

1.5.        Ski accidents – statement

The lift company reserves the right to invoice costs for rescue missions of the ski patrol. Information of the injured person (name, address, birth date, lodging, accident details, injuries, place of accident, evacuation, conditions of piste and weather, witness reports) will be stored for the period of 3.5 years for invoicing and possible legal claims.

2.     Bookings on our booking platform and direct inquiries

We process customer data in our booking system in the event of bookings, availability checks and brochure inquiries, in order to enable the rendering of the services booked and payment processes as well as the consignment of the desired information.

The data processed are user-related data, communication data, contract data, payment data and invoice data. These data are stored for the period of 7 years and saved pursuant to legal provisions and then anonymised.
 

3.    Booking Ski School (online or at the ski school office)

We process customer data in our booking system in the event of bookings and availability checks in order to enable the rendering of the services booked and payment processes as well as the consignment of the desired information.

The data processed are user-related data, efficiency levels, communication data, contract data, payment data and invoice data.

These data are stored for the period of 7 years and saved pursuant to legal provisions and then anonymised.

4.     Booking  Rental

We process customer data in our booking system in the event of bookings and availability checks in order to enable the rendering of the services booked and payment processes as well as the consignment of the desired information.

The data processed are user-related data, efficiency levels, communication data, contract data, payment data and invoice data.

These data are stored for the period of 7 years and saved pursuant to legal provisions and then anonymised.

5.     Booking Incoming

We process user data in our booking system in the event of bookings and availability checks in order to enable the rendering of the services booked and payment processes as well as the consignment of the desired information.

The data processed are user-related data, communication data, contract data, payment data and invoice data.

These data are stored for the period of 7 years and saved pursuant to legal provisions and then anonymised.

We are not able to conclude contracts without these data.

Pursuant to legal provisions we are obliged to process the data submitted to us.

These are mainly tax and fiscal provisions, as well as  employment and social law regulations.

These regulations and provisions are binding for all the fields of financial accounting, payroll accounting, administration, office organisation and customer management.

We store the data for the period of business relationship and pursuant to legal provisions regarding record retention and obligatory documentation requirement.

Occasionally we hire external data processors for data processing.

6.     Cookies

Our website uses so-called cookies. These are text files placed on your computer, to help the website analyse how users use the site.

We use cookies to make our offers user friendly. Some of the cookies will be stored on your digital device until you delete them.

You can prevent the storage of cookies by a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all functions of this website in full.

7.     Web Analysis

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).  Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website.

You may prevent the collection by Google of the data generated by the cookie and related to your use of the website.

We have concluded a contract with the provider to enable order data processing.

8.     Newsletter

For an effective subscription we need a valid e-mail address. In order to verify that an application is actually made by the owner of an e-mail address, we use the “double-opt-in” procedure. For this purpose, we record the order of the newsletter, the dispatch of a confirmation mail and the receipt of the requested answer.

You can cancel our newsletter at any time. In the event of cancellation please send a mail to following email address: grossglockner@skisport.com. We will immediately delete all data connected to the newsletter. This cancellation does not affect the legitimacy of the prior consent of data processing until the date of cancellation.

9.     Social Media

Our websites use social plug-ins of  certain providers to get in touch with our clients, customers and users and to inform them about our services. We have no control over what data an enabled plug-in collects and how it is used by the provider.

10.   Your Rights

You have the right to receive information about your personal data stored by us at any time. You also have the right to correct, block or, apart from the prescribed data storage for business transactions, deletion of your personal data. Please contact our data protection officer.

For a data lock to be taken into account at all times, these data must be stored in a lock file for control purposes. You can also request the deletion of the data, as long as there is no legal archiving obligation. As far as such an obligation exists, we lock your data on request.

You can make changes or revoke your consent by notifying us with effect for the future.

Contact:

Grossglockner Bergbahnen Touristik GmbH

Hof 94

A-9844 Heiligenblut

Email: grossglockner@skisport.com

If you think that the processing of your data infringes privacy law or that your data protection claims are violated, please contact us. If we cannot clear the situation you are entitled to lodge a complaint with the data protection authority in Austria.