Hinterstoder

These GTC apply to all current and future services provided in connection with the purchase of tickets and access authorizations by guests (customers).

The individual ski areas and facilities are provided by legally independent
nterprises. These companies operate their respective cable car and lift facilities as well as ski slopes and ski routes independently and on their own responsibility. The purchase of a ticket entitles the passenger to use the facilities covered by the ticket. However, the specific transportation contract is only concluded with the cable car or lift company whose facilities and ski slopes and ski routes the guest is currently using.

Any liability towards passengers, whether based on contractual or
legal provisions, for incidents arising from or during the operation and use of the cable car and lift facilities as well as ski slopes and ski routes shall therefore be borne exclusively by the cable car or lift company in whose ski area the incident
occurs. Any liability towards the contractual partners, whether based on contractual or statutory provisions, for incidents arising from or during the operation and use of the facilities (incl. slopes and ski routes) is therefore expressly the responsibility of the company in whose area the incident occurs. The other companies are not liable. Liability for slight negligence is excluded; this does not apply to personal injury. Roads, paths and the like, as well as playgrounds are not part of the facilities. Hinterstoder-Wurzeralm Bergbahnen AG is not responsible for their maintenance and condition. Outside the winter season, the purchase of a ticket only entitles the holder to use the lifts (depending on the ticket, ascent and/or descent).

Here too, the actual transportation contract is concluded with the mountain railway company whose lift is used by the contractual partner. The use of the lift facilities (cable cars and lifts) requires the possession of a valid ski pass. The mountain railway company does not owe the holder of a valid ski pass any transportation if transportation is impossible or inadmissible for reasons for which the mountain railway company is not responsible. Such reasons include weather-related influences (e.g. strong winds) and avalanche danger as well as downtimes due to prescribed maintenance, technical faults, official orders and/or force majeure (e.g. unrest, epidemics, pandemics or similar).

In addition to the General Terms and Conditions, the respective terms and conditions of transportation and use of the individual cable car or lift companies also apply.

1. general

By using a valid ticket, a transportation and
piste use contract is concluded between Hinterstoder-Wurzeralm Bergbahnen AG and the user. The customer hereby expressly accepts the general terms and conditions set out here, as well as the terms and conditions of transportation and use of Hinterstoder-Wurzeralm Bergbahnen AG valid for the respective lift.

This also applies in particular to the tariff regulations, the price lists and the officially approved conditions of carriage of the individual facilities as posted. Any violation of the conditions of carriage or general terms and conditions, the disregard of
complete or partial closures of ski runs and facilities as well as the repeated failure to follow the instructions of the employees of Hinterstoder-Wurzeralm Bergbahnen AG may result in exclusion from any transportation and the withdrawal of the ticket or season ticket without compensation and, if necessary, a criminal complaint to the competent authority.

The same applies to intentional damage to the property of Hinterstoder-Wurzeralm Bergbahnen AG or insulting and corrupt behavior to the detriment of Hinterstoder-Wurzeralm Bergbahnen AG.

2. tickets

The purchase of a valid ticket is possible without exception at the ticket offices and vending machines of Hinterstoder-Wurzeralm Bergbahnen AG, online via www.hiwu.at/www.skisport.com and any partners. Proof of identity is required to claim a special rate. For the purchase of long-term tickets (e.g. season tickets), ID and a photo are required, which the purchaser must bring with them. Proof of age and family status is also required in order to receive the family bonus for children. Tickets and proof of eligibility for any special rates must be presented to Hinterstoder-Wurzeralm Bergbahnen AG staff and inspectors on request.

The valid ticket entitles the holder to use all facilities in operation within the period of validity in accordance with the tariff and transportation conditions and these GTC. The ticket is not transferable, and it is not possible to exchange it for another ticket or to change the period of validity. Tickets that have not been purchased at the above-mentioned points of sale, lost tickets and tickets that have been improperly purchased or used will be blocked. Any misuse of a ticket will also result in the levying of a penalty charge amounting to twice the price of the day ticket (standard rate).

When purchasing ski passes, € 2.00 per ticket issued will be charged as an insert for the KeyCard. This amount will be refunded when the ski pass is returned at the ticket office or the machines provided for this purpose. No refunds are possible for damaged tickets. When tickets are issued at vending machines and for some special tickets, no insert is charged and refunded.

3. webshop

Tickets can be purchased in the online store(www.hiwu.at/www.skisport.com). Access authorization can be obtained in various ways:

• Charging: here the access authorization is stored on a KeyCard. In order to use this service, you need a current KeyCard with the data carrier number on the back of the card.
• Collection: after the order process, the customer receives a booking confirmation with a QR code. This QR code can be used to collect the ordered ski tickets from the vending machines (one-way ticket) or at the ticket offices (KeyCard insert € 2.00).
• Postal delivery: some tickets can also be delivered by post. In this case, the KeyCard insert is taken into account when the ticket is purchased and the ticket is sent to you by post.

Booking is only possible after all mandatory fields in the booking window have been entered completely and correctly. The customer is solely responsible for the correct
entry of the data, in particular the data carrier number (KeyCard number), and acknowledges that
activation of the data carrier will not work if the data is entered incorrectly.

The customer acknowledges that the order process can no longer be canceled or reversed once the payment button has been pressed.

The electronic confirmation (order confirmation by e-mail) from Hinterstoder-Wurzeralm Bergbahnen AG serves as the only admissible proof that the booking has been duly made and must therefore be carried by the customer and presented together with the booked data carrier in the event of a complaint at the operator's cash desk.

Payment in the online store is made by credit card (Visa or Mastercard). The amount will be charged to your credit card immediately or debited from your account.

The booked service can be used at the earliest 30 minutes after receipt of the confirmation of execution when an existing KeyCard is recharged. From this point in time, the activation of the data carrier is generally effective on all access control systems in the booked ski area.

A malfunction of a ski pass must be reported immediately at the nearest ticket office. Subsequent complaints regarding function and billing cannot be considered.

We request that the dates of birth of children and young people are entered correctly - age checks are carried out in the ski area!

4. loss of tickets

In principle, lost ski passes will not be replaced. However, the loss of ski passes can be reported to the Hinterstoder-Wurzeralm Bergbahnen AG ticket office. In the case of day and multi-day ski passes, a reissue is possible on presentation of the original
ticket receipt for a KeyCard fee of € 2. Lost cards will be blocked. Without proof of purchase, a ticket must be purchased at the group rate. If a season ticket is lost, it can be reissued upon presentation of proof of identity at
and payment of a processing fee of € 25; the lost ticket will be blocked.

In the case of a forgotten season ticket, a day ticket in the amount of € 10.00 must be purchased. The forgotten season ticket will be blocked for this one day!

5 Refunds

A refund is only possible in the event of skiing accidents for ski passes with a validity period of 2 days or more. Refunds are made from the day following the last day of use or from the first day after the accident at the earliest. If the ski pass was used again after the accident, a full refund is excluded. The receipt and a medical certificate must be presented at the Hinterstoder-Wurzeralm Bergbahnen AG ticket office by 10:00 a.m. on the following day at the latest. Refunds are available in the ski region in which the ski pass was purchased.

The announced start and end dates of a season are not "fixed dates" and depend, for example, on the weather. In the case of season ticket refunds, the amount is staggered according to the date of return. For each case of refund, the refund value is based on the ratio of the purchase value and the duration of use of the ski pass. A refund of a season pass is excluded in any case if the season pass has already been used on 15 days or more.

For season tickets received by Hinterstoder-Wurzeralm Bergbahnen AG after February 28th, no refunds will be made without exception.

If the season ticket has not been used during the entire season due to injury or illness, it will be refunded (at the retail price). However, a
processing fee of 25 euros will be charged.

Non-use of a ticket due to bad weather, avalanche risk, unforeseen departures, illness, interruptions to operations, closure of ski lifts (ski runs), closure of entire lifts, closure of individual lifts and all lifts for whatever reason, premature closure of lift operations or similar shall not entitle the holder to a refund or extension of the period of validity. In particular, the suspension of operations due to force majeure, official orders due to technical, health (pandemic, epidemic, and similar) or other reasons, do not entitle to a refund or extension of the validity period, unless these closures were caused by gross negligence on the part of Hinterstoder-Wurzeralm Bergbahnen AG.

Pandemic refund

SunnyCard and multi-day tickets

Exceptionally, for the 2022/23 winter season and only in the event of a pandemic, which results in the complete official closure of all mountain railroads of the SunnyCard partner destinations in Upper and Lower Austria (Hinterstoder, Wurzeralm, Hochficht, Hochkar and Ötscher), we grant every customer a pandemic refund guarantee when purchasing multi-day tickets and the SunnyCard season ticket.

Snow & Fun Card

Exceptionally, for the 2022/23 winter season and only in the event of a pandemic that results in the complete official closure of all mountain lifts in the partner destinations of the Snow & Fun Card (Hinterstoder, Wurzeralm, Hochficht, Kasberg, Dachstein West, Feuerkogel and Krippenstein), we grant every customer a pandemic refund promise when purchasing the Snow & Fun season ticket.

Refund for unvaccinated persons with 1G or 2G regulation

Exceptionally and only in the event of an official regulation requiring the simultaneous application of the 1G or 2G regulation in all mountain railroads of the SunnyCard partner destinations in Upper and Lower Austria (Hinterstoder, Wurzeralm, Hochficht, Hochkar and Ötscher), we grant every unvaccinated customer a refund guarantee when purchasing multi-day tickets or the SunnyCard season ticket. A refund is only possible on presentation of a medical certificate confirming that you were unable to fulfill the 1G or 2G status in a certain period of time.

6. rescue of injured persons

The rescue of injured persons is organized by Hinterstoder-Wurzeralm Bergbahnen AG and carried out in cooperation with its partners, provided the injury occurs during operating hours. In relation to the rescue effort, a cost reimbursement will be charged.

7. piste reservations

In principle, slope reservations are only possible subject to availability. The confirmation of such a reservation is at the sole discretion of Hinterstoder-Wurzeralm Bergbahnen AG. The reservation of individual slopes for training and racing events must be made in writing using the form provided by us. The reservation must be confirmed in writing by Hinterstoder-Wurzeralm Bergbahnen AG and only becomes valid after payment of the amount due.

In order to ensure safe and unhindered customer traffic, any placing and setting up of objects or aids (in particular also teaching/learning aids) as well as the setting up, drilling of poles, barriers etc. outside the reserved and actually assigned slopes, slope sections or other partial areas is prohibited. When setting poles and barriers within the allocated areas, these may only be anchored in the snow cover and not drilled into the ground. When leaving the reserved piste section, it must be cleared of all objects and aids, poles and barriers etc. that have been placed or erected, so that the piste/track can be used again safely and unhindered by winter sports enthusiasts and piste users.

8. fun sports/special facilities

The usability of special ski areas may be partially or completely restricted. These restrictions do not entitle the holder to a refund, price reduction or extension of the use of the ski pass.

9. equipment hours

In the event of unscheduled use of our employees using snow groomers or Ski-Doos/Quads, the applicable rates shall apply. A minimum of 20 minutes will be charged for all equipment deployments.

10. transportation of goods and animals by cable car

Hinterstoder-Wurzeralm Seilbahnen AG charges a fee for the transportation of goods. The fee is charged monthly in arrears. Liability claims for transport damage are excluded. Pet transports also require the purchase of a ticket and must be stored accordingly. Dogs are generally required to be kept on a lead in the ski and alpine pasture area and must be kept on a muzzle during transportation and in enclosed areas of all facilities. The animal owner is jointly and severally liable for any personal injury or damage to property.

11. special trips

Special trips are possible in Hinterstoder/Höss as well as on the Wurzeralm/Spital am Pyhrn by arrangement with the management, but only if at least five people are to be transported. The rates according to the tariff sheet apply to these special trips.

12. skidoo/quad rides

The operation of skidoos/quads on the slopes of Hinterstoder-Wurzeralm Bergbahnen AG is only permitted with the consent of the landowners concerned and Hinterstoder-Wurzeralm Bergbahnen AG, which must be obtained by the skidoo operator himself. Skidoos/quads must be in perfect technical condition, warning and emergency stop devices must be fitted accordingly. The driver must have the appropriate training and instruction as well as any necessary official permits. The operator of the skidoos/quads must ensure that it is not possible for unauthorized persons to operate them. In the event of damage to property or personal injury, liability lies exclusively with the operator of the skidoos/quads.

13. paragliders

Paragliding launches are only permitted in the area designated by Hinterstoder-Wurzeralm Bergbahnen AG. Only pilots with a valid paragliding license, approved and liability-insured aircraft and a valid day or season ticket are entitled to take off. Take-offs and landings are only permitted in the designated areas. Landing is expressly prohibited at the Hutterer Böden middle station and all ski slopes. All legal height and distance regulations must be observed. Failure to comply with these regulations may result in a ban on flying and/or transportation by the Hinterstoder Flying School or Hinterstoder-Wurzeralm Bergbahnen AG.

14. ski depot

Hinterstoder-Wurzeralm Bergbahnen AG offers the use of lockable ski depots as a service for a fee. The opening hours of the ski depots are displayed at the entrances. Hinterstoder-Wurzeralm Bergbahnen AG accepts no liability whatsoever for lost items or damage caused in connection with the use of the ski depots.

15 Liability

The liability of Hinterstoder-Wurzeralm Bergbahnen AG for property damage and financial losses arising in connection with the use of the lift and piste facilities is excluded in the event of slight negligence. The operators of the lift facilities are in no way responsible for items lost by the customer in the ski area. In the event of possible soiling of clothing when using the lift facilities, the operator has no obligation to make amends. Any liability towards customers, whether based on contractual or statutory provisions, for incidents arising from or during the use of the lift and piste facilities shall be borne exclusively by the lift company in whose ski area such an incident occurs. There is no liability for other lift companies that use the same lift pass. The specific transportation contract is only concluded with the lift company whose lift and piste facilities the customer is using at the time of the incident.

16 Commercial and advertising activities

Any commercial and advertising activities on facilities, slopes and ski runs as well as parking areas of Hinterstoder-Wurzeralm Bergbahnen AG must be expressly approved by the latter. The installation of advertising boards, panorama cameras and other advertising may only take place with the consent of Hinterstoder-Wurzeralm Bergbahnen AG. Violations may also result in exclusion from transportation and withdrawal of the ticket without compensation. (Point 2)

17. data processing

By concluding the transportation contract, the customer gives his express consent that the data provided by him to Hinterstoder-Wurzeralm Bergbahnen AG may subsequently be processed and used by Hinterstoder-Wurzeralm Bergbahnen AG for advertising purposes. Consent to the
use of such data can be revoked in writing at any time. Only such personal data is collected that is necessary for the execution and processing of the services of Hinterstoder-Wurzeralm Bergbahnen AG or that the customer provides voluntarily.

The customer gives his/her express consent for the data entered by him/her when booking to be stored and processed in order to carry out the booking and payment process. This data may also be compared with external systems for control purposes. The customer also agrees to the forwarding of this data to the respective partner companies of the SunnyCard or the Snow & Fun Card within the framework of the statutory provisions and restrictions (GDPR). The customer's attention is drawn to the fact that this consent can be revoked at any time.

The customer has to create the possibility of data transmission via secure data connections (SSL) in his area himself. The companies involved transmit at least the data required for payment processing via secure data lines. The customer expressly consents to the transmission of the payment confirmation to the payment system and - once payment has been approved - to the debiting of the invoice amount due using the direct debit authorisation procedure for the selected payment method. All companies involved in the booking process are subject to telecommunications secrecy and the obligations of the GDPR.

When booking tickets, the data entered is processed electronically. The customer is informed by e-mail about new services and ski offers. This service is free of charge and can be canceled at any time.

The protection of customers' personal data is ensured by appropriate organizational and technical precautions. These precautions relate in particular to protection against unauthorized, unlawful and also accidental access, processing, loss, use and manipulation.

However, Hinterstoder-Wurzeralm Bergbahnen AG accepts no liability whatsoever for the disclosure of information due to errors in data transmission and/or authorized access by third parties not caused by Hinterstoder-Wurzeralm Bergbahnen AG. The data will not be stored for longer than is necessary to fulfill the contractual or legal obligations and to defend against any liability claims.

18. information on the reference photo

Please note that for the purpose of access control, a reference photo of the lift pass holder is taken when passing through a turnstile equipped with a camera for the first time. This reference photo is compared by the lift staff with the photos that are taken each time a turnstile equipped with a camera is passed through. The reference photo is deleted immediately after the lift ticket expires, the other photos are deleted no later than 30 minutes after the respective turnstile has been passed through.It should be noted that it is also possible to purchase lift tickets with a 50% surcharge, which are technically configured in such a way that no photo is taken when passing through the turnstile, but random checks by the lift staff must be expected.

19. value vouchers

Value vouchers do not include VAT due to the lack of allocation of the service content. Vouchers can only be redeemed at Hinterstoder-Wurzeralm Bergbahnen AG. Other services such as accommodation or visits to mountain huts cannot be paid for with them. If the value of the voucher is more than the service used, a new voucher will be generated with the remaining value. Cash payment is not possible. The vouchers can be purchased by credit card or instant bank transfer. The vouchers "by post" are sent free of shipping costs (approx. 3-5 working days in Switzerland). No liability is accepted for any delays in delivery by post. There is also the option of selecting "Print@Home" vouchers. These are sent by e-mail within 30 minutes as a PDF attachment.

Please note that Print@Home vouchers are assigned a unique authorization number. If several vouchers with the same authorization number appear, this constitutes misuse and will result in criminal prosecution. When a Print@Home voucher is redeemed for the first time, all vouchers with the same authorization number are automatically validated. Vouchers are transferable. Lost vouchers will not be replaced!

20. photo information

For the purpose of documenting and presenting our activities, photos and video recordings are made during events either by us or by photographers commissioned by us, which are published on our website, in social media channels and in print media as part of our public relations work in order to give our business partners and customers as well as interested persons an insight into our activities and to increase our level of awareness. We base the processing of this data on our legitimate interest within the meaning of Article 6(1)(f) GDPR and Sections 12 and 13 FADP, taking into account proportionality. The recordings made are made available to the public through publication on our website, in social media and in print media. These recordings will not be used for any other purpose. The data will also not be passed on to recipients who pursue their own purposes with this data. The data will not be transferred by the controller to third countries. The image and video recordings are stored until the end of the third year after the last use, as it can only be assumed that they are no longer required for the purpose of processing after this period. Individual images, in particular those of public figures, may be stored for longer for archiving purposes. The examination of a request for deletion in individual cases remains unaffected by this. As a data subject, you have the right to information, rectification, erasure, restriction of processing, objection and data portability within the scope of the statutory provisions. To exercise your rights, please contact: Hinterstoder-Wurzeralm Bergbahnen AG; Hinterstoder 21, A-4573 Hinterstoder Email: info@hiwu.at You can already exercise your right to erasure during the event by asking the photographer to show you the photo or video recording immediately after your person has been recorded and to delete it immediately. If you are of the opinion that the processing of your data violates the applicable data protection law or your data protection interests have been violated in any other way, you are free to lodge a complaint with a supervisory authority, in Austria this is the data protection authority.

21 Other provisions

In addition to the General Terms and Conditions, the general terms and conditions of transportation and use of the respective facilities and slopes shall apply. The customer undertakes to take note of these in advance and not to violate them and to follow the instructions of the respective lift personnel. In particular, the special transport regulations for children under 14 years of age or under a height of 110 cm must be observed. Furthermore, it is pointed out that leaving the prepared and designated routes and pistes (e.g. also deep snow and mogul pistes) as well as skiing on the adjacent forest areas is strictly prohibited. Infringement is punishable by law (§ 33 Forestry Act); liability for any resulting damage is also excluded. The FIS piste rules and the regulations for ski tourers also form part of these General Terms and Conditions and must be complied with by users of the lift and piste facilities. Austrian law shall apply. The competent court of jurisdiction is determined at the registered office of Hinterstoder-Wurzeralm Bergbahnen AG.

Status: January 2023