Privacy policy

of Grossglockner Bergbahnen Touristik GmbH

Grossglockner Bergbahnen Touristik GmbH
Hof 94, A-9844 Heiligenblut
T:. +43 4824 2288
Fax +43 4824 2288-28
E-mail : grossglockner@skisport.com
Web: www.gross-glockner.at

Company register no. FN 626653z
LG Klagenfurt
UID no. ATU 80701509

Despite the utmost care in the selection and presentation, no liability whatsoever can be accepted for any errors contained therein.

We process your personal data that fall under the following data categories:

• Inventory data (e.g. names, addresses, dates of birth, addresses)
• Contact data (e.g. e-mail, telephone number)
• Company data (e.g. contact person, business address, VAT number, company register number)
• Bank details, credit card details,
• order data
• Contact requests and communication with customers
  

You have voluntarily provided us with data about yourself and we process this data on the basis of your consent for the following purposes

• Customer support and
• for our own advertising purposes, for example for sending offers, advertising brochures and newsletters (in paper and electronic form), as well as for the purpose of providing information about events

You can revoke this consent at any time. If you revoke your consent, we will no longer process your data for the above-mentioned purposes from this point onwards. To revoke your consent, please contact: Grossglockner Bergbahnen Touristik GmbH, Hof 94, A-9844 Heiligenblut, Email: grossglockner@skisport.com

The data you provide is also required to fulfill the contract or to carry out pre-contractual measures:

1. offers of the mountain railroads:

1.1 Ski ticket store - online purchase of mountain railroad tickets

The companies Feratel and Slopestars record the customer data in the ski ticket store and these are stored for the validity of the lift ticket for the purpose of fraud prevention. All personal data in orders that are older than one season are anonymized. Personal data is transferred to the Skidata system to create the tickets.

1.2 Skidata - customer data for ski tickets (purchase online or at the ticket office)

The address and a current photo are required for the purchase of season tickets. We would like to point out that the address and the photo are automatically deleted after the expiry of the validity and an offset time of 1095 days and the accesses are anonymized. Due to the specified offset time, the season ticket holder can purchase another ticket in subsequent years without having to recreate their data and photo. In this regard, the guest will receive a letter including an order form from the mountain railroads before the new validity period. The data of the season ticket holder will be used exclusively for the cable cars in the Grossglockner/Heiligenblut ski area and will not be passed on to third parties. The order forms will be deleted or properly disposed of after expiry of their validity at the latest.

1.3 Group information

In order to receive special discounts for e.g. bus groups, children's and youth groups as well as school groups and training groups, it is necessary to present a list of participants, including dates of birth, at the time of purchase. These lists will be deleted or disposed of immediately after the respective season.

1.4 Photocompare - Information according to §24 DSG 2000

Please note that for the purpose of access control, a reference photo of the ski pass holder will be taken when passing through a turnstile equipped with a camera for the first time. This reference photo is compared by the employees of the mountain railroads with the photos that are taken each time a turnstile equipped with a camera is passed through. The reference photo is deleted immediately after the ski pass expires, the other photos are deleted no later than 30 minutes after the respective turnstile has been passed through. In case of suspicion (misuse), the photo can be saved manually.

It should be noted that it is also possible to purchase ski passes that are technically configured in such a way that no photo is taken when passing through the turnstile, but in this case random checks by the employees of the mountain railroads must be expected.

1.5 Ski accidents - reports

The mountain railroads reserve the right to charge for the use of the piste rescue service. The information of the injured person (name, address, date of birth, accommodation, course of the accident, type of injury, accident site, transportation, slope and weather conditions, witness details) will be kept for 3.5 years for the preparation of the invoice and for any legal claims.

2. bookings on our booking platform and direct inquiries

We process the data of our customers in the context of bookings, brochure and availability inquiries via our booking system in order to enable the booking of the selected services and their payment or execution or to provide the requested information.

The processed data includes inventory data, communication data, contract data, payment data and billing data. This data is retained for 7 years, stored due to the accounting retention obligation and then anonymized.

3. ski school bookings (bookings online or in the ski school office)

We process the data of our customers in the context of bookings and availability inquiries via our booking system in order to enable the booking of the selected services and their payment or execution or to provide the requested information.

The processed data includes inventory data, performance levels, communication data, contract data, payment data and billing data.

This data is retained for 7 years, stored due to the accounting retention obligation and then anonymized.

4. rental bookings

We process the data of our customers in the context of bookings and availability requests via our booking system in order to enable the booking of the selected services and their payment or execution or to provide the requested information.

The processed data includes inventory data, performance levels, communication data, contract data, payment data and billing data.

This data is kept for 7 years, stored due to the accounting retention obligation and then anonymized.

5. incoming bookings

We process the data of our customers in the context of bookings and availability inquiries via our booking system in order to enable the booking of the selected services and their payment or execution or to provide the requested information.

The processed data includes inventory data, communication data, contract data, payment data and billing data.

This data is retained for 7 years, stored due to the accounting retention obligation and then anonymized.

Without this data, we cannot conclude the contract with you.

We must process data that we have received from you due to a legal obligation.

These are primarily tax and duty regulations as well as labor and social security regulations in order to provide the legally required evidence.

This applies to all areas of financial accounting, payroll accounting, administration, office organization and contact management.

We store your data for the duration of the business relationship and beyond in accordance with the applicable statutory retention and documentation obligations.

We use processors for data processing on a case-by-case basis.

6. cookies

Our website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage.

We use cookies to make our website more user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognize your browser on your next visit.

If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases.

If you deactivate cookies, the functionality of our website may be restricted.

7. web analysis

Our website uses functions of the web analysis service Google Analytics. Cookies are used for this purpose, which enable your use of the website to be analyzed. The information generated in this way is transferred to the provider's server and stored there.

You can prevent this by setting up your browser so that no cookies are stored.

We have concluded a corresponding contract with the provider for order data processing.

8 Newsletter

You have the option of subscribing to our newsletter via our website. To do this, we need your e-mail address and your declaration that you agree to receive the newsletter.

As soon as you have registered for the newsletter, we will send you a confirmation e-mail with a link to confirm your registration.

You can cancel your subscription to the newsletter at any time. Please send your cancellation to the following e-mail address: grossglockner@skisport.com. We will then immediately delete your data in connection with the newsletter mailing. This revocation does not affect the legality of the processing carried out on the basis of the consent until the revocation.

9. social media

We maintain online presences within social networks and platforms in order to communicate with the customers, interested parties and users active there and to be able to inform them about our services. When accessing the respective networks and platforms, the data processing guidelines of the respective operators apply.

10 Your rights

As we process data in our legitimate interests, you generally have the right to object to this if there are reasons arising from your particular situation that speak against this processing.

As we also process the data for direct marketing purposes, you can object to this processing for direct marketing purposes at any time.

In principle, you have the rights to information, rectification, erasure, restriction, data portability and objection. To do so, please contact us in writing.

Contact details:

Grossglockner Bergbahnen Touristik GmbH

Hof 94

A-9844 Heiligenblut

Email: grossglockner@skisport.com

If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, please contact us. If clarification is not possible, you can lodge a complaint with the supervisory authority. In Austria, the data protection authority is responsible.

feratel TOSC5 One-Stop-Shop

Our website uses the online booking tool TOSC5 from feratel, a product of feratel media technologies AG, Maria-Theresien-Straße 8, 6020 Innsbruck, Austria. In order to be able to display the booking tool, your IP address and device and browser ID are transmitted to feratel, and the data you enter in the booking form is also transmitted directly to feratel, where it is processed for booking purposes. As the website operator, we have no direct access to your data. Please read feratel's privacy policy carefully before using the TOSC5 online booking tool from feratel.
You can find feratel's privacy policy here: https://www.feratel.at/datenschutz/